WARRANTY
Vivoblu is proud of our products and ensures the highest standards in quality, materials, and workmanship. Our comprehensive warranty covers all Vivoblu products and parts for a period of 90 days, guaranteeing freedom from any material or workmanship defects.

The warranty does not cover any products that were purchased, used or refurbished. In cases where your Vivoblu product eligible for warranty requires repair or replacement, and the specific product is no longer manufactured, we may propose to substitute your product with an alternative that possesses comparable value and functionality. 

Vivoblu Core Family Filters 90-Day Limited Warranty The Vivoblu Core Family Filters are covered by a 90-day limited warranty, commencing from the date of purchase. This warranty ensures protection against defects in materials and workmanship, provided the filters are used in accordance with the user guide.
Please note that the Limited Warranty does not extend to instances of normal wear and tear, breakage, accidents, misuse (including failure to adhere to product documentation), lost or stolen products, neglect, disassembly, alterations, or damage caused by external factors such as environmental conditions. Additionally, the Vivoblu Limited Warranty does not apply to any products that were purchased, used, or refurbished. 

How Do I Make A Warranty Claim for Vivoblu Core Family Filter® Product? To initiate a warranty claim for your Vivoblu product within the designated Warranty Period, please contact us via email at contact@vivoblu.com. Your warranty claim should include the following details:

(i) the model number of the Vivoblu product;
(ii) a description of the defect along with a minimum of two accompanying photos;
(iii) your complete address and contact information; and
(iv) proof of purchase in the form of a receipt or other documentation indicating the date of purchase.

RETURNS
At Vivoblu, we are dedicated to providing you with water filtration products that inspire confidence and exceed your expectations. However, if you find yourself unsatisfied with your purchase, we offer a hassle-free return process, completely free of charge. For orders made through vivoblu.com, returns are accepted within 30 days from the date of delivery. Simply visit our website and utilize the provided link to fill out a form with your order number, email address, and the reason for the return. Once the returned item is received and processed by our warehouse team, refunds will be issued to the original card used for the purchase,
in accordance with our policy.

If your product(s) were purchased from an authorized retailer other than vivoblu.com, kindly arrange the return directly with the respective retailer. Please note that original shipping charges and duty fees, if applicable, are non-refundable. In cases where a returned shipment is deemed undeliverable by the carrier due to reasons such as an incorrect address or inaccessible delivery location, the customer will be responsible for the re-shipping costs associated with the returned product. Your satisfaction is our utmost priority, and we strive to ensure a smooth and transparent return process for your convenience.

Note: Original shipping charges and duty fees are non-refundable (if any). If a returned shipment was determined undeliverable by a carrier (e.g., the address provided was incorrect or the courier did not have access to the delivery address), the customer shall be responsible for the re-shipping costs of the returned product.