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Privacy Policy

Effective Date and Last Modified: January 1, 2022
We and our subsidiaries and affiliates (collectively, “the Company”) respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect about individuals through certain of our products and services, websites and mobile apps, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The Privacy Policy also describes the measures we take to safeguard the personal information, how long we retain it, and how individuals can contact us about our privacy practices and to exercise their rights.

This Privacy Policy applies to information we collect through our products and services, including our websites and mobile apps listed here (collectively, the “Services”). If our Services have a separate privacy policy or notice, that policy or notice and not this one applies.

Information We Obtain 
In connection with your use of the Services, you may provide personal information to us in various ways. The types of personal information we may obtain include:contact information, such as name, company name, title, phone number, zip or postal code, and email and postal address;information used to create your online account and other account-related information (such as username and password, nickname for a device or product, security questions and answers and any content you choose to store in your account);product registration information, including model number, serial number, type of installation, and date of installation;product setup and registration information, such as the name or description of your Company product, the location where you install your product, and adjustments you make to the product setup;technical information about your Company product, such as your product’s model, serial number, barcode and software version;information about your Company product configurations and performance data, including but not limited to water heater and boiler or water treatment appliance configuration, settings (including temperature, fan speed, voltage and pump information), water quality data, water consumption data, operating status, run time information, leak information, fault history, water sensor data, and service notices;payment information, such as name, billing address and payment card details (including card number, expiration date and security code), which is collected and stored by a third-party payment processor on our behalf;age, date of birth, and federal, national or other government-provided identification number;details you provide through contests and surveys;information contained in blog post comments and product reviews you submit;social media information, such as social media handles, personal account information, personal preference information, contact information, content and other data offered to us or shared with us through third-party features that you use on our Services (such as apps, tools, payment services, widgets and plug-ins offered by social media services like Facebook, Google+, Instagram, LinkedIn, Twitter, WeChat, Weibo and YouTube) or posted on social media pages (such as our social media page or other pages accessible to us);other personal information contained in content you submit, such as through our “Contact Us” feature or customer support tools, Refer a Friend programs, the Company Contractor Portal; andinformation you submit in connection with a career opportunity at Company, such as contact details, information in your resume, and details about your current employment.You are not required to provide this information but, if you choose not to do so, we may not be able to offer you certain Services and related features.

For California Residents:
We may have collected the following categories of personal information from you within the last 12 months through your use of our Services as further described above in this Privacy Policy:

Category A: Identifiers (such as a name, postal address, online identifier, IP address, email address, account name, driver’s license number, passport number or other similar identifiers)Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).Category C: Protected classification characteristics under California or federal law.Category D: Commercial information (such as product registration information and information about your Company product configurations and performance data).Category F: Internet or other similar network activity (such as social media).Category G: Geolocation dataCategory I: Professional or employment-related information (such as information you submit in connection with a career opportunity at the Company).Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) (such as information you submit in connection with a career opportunity at the Company).

Automated Collection of Data
When you use our Services or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash cookies, web beacons, device identifiers, server logs, and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our Services (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our Services, dates and times of access to our Services, and other information about your use of our Services. We also may receive your device’s precise geolocation and other information related to your location through GPS, Bluetooth, WiFi signals and other technologies for certain purposes listed below, such as to provide you with our Services. Your device may provide you with a notification when the Services attempt to collect your precise geolocation.